Refund policy

30-Day Return Policy Our 30-day return policy stipulates that you have 30 days from the date of receipt of your item to request a return.

To be eligible for a return, the item must be in the same condition in which it was received: unused, unworn, with all original tags attached, and in its original packaging. A receipt or valid proof of purchase is also required.

Return Process To initiate a return, please contact us at info@pasquinimarino.it. Returns must be shipped to the following address: Pasquini Marino S.r.l., Via Madonna 306, 37051 Bovolone (Verona), ITALY.

If your return is accepted, we will provide a return shipping label along with detailed instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

For any inquiries regarding returns, you may contact us at any time at info@pasquinimarino.it.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the incorrect item. This will allow us to evaluate the issue and take the necessary corrective measures.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants) and custom-made products (such as special orders or personalized items). If you have questions or concerns regarding a specific item, please do not hesitate to contact us.

Please note that we cannot accept returns on gift cards.

Exchanges The fastest way to ensure you receive the desired item is to return the current item and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in its original condition: unused, unworn, with all tags attached, and in its original packaging. A receipt or proof of purchase is required.

Refunds Once we have received and inspected your return, we will notify you regarding the approval status of your refund. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@pasquinimarino.it.